The assistant reads the customer’s e-mail, looks up their order and prepares a ready-to-send reply. The operator just reviews it and sends it.
An e-mail arrives
in the store’s regular inbox
The assistant understands it
what it is about and how urgent
Finds the order
directly in the online store
Drafts a reply
with the specific details
The operator approves
with a single click
The operator no longer has to look up orders or copy tracking numbers. All that is left is reviewing a finished reply.
The draft is ready seconds after the e-mail arrives. Customers do not have to wait until the next day.
No more searching for orders, shipment statuses and deadlines. The operator focuses on cases that really need a person.
Replies have a consistent tone and are based on up-to-date order details.
When e-mails pile up, for example before Christmas, drafts are ready just as fast with no need for extra staff.
Time saved per month
42 h
roughly 504 h per year
Saved per month
Enter the hourly cost to see the savings.
Based on 21 working days per month. Actual savings depend on the mix of e-mails.
Pick an e-mail in the inbox and walk through how the assistant handles it, step by step.
Hello, I ordered a week ago and I still have no news about when my goods will arrive. I need them by Friday at the latest. Could you please tell me what is going on? Petra Nováková
Every reply is seen and confirmed by a person. The assistant only prepares it.
It only reads orders. It never changes addresses, issues refunds or grants discounts on its own.
Only the specific e-mail and a single order are used for processing, nothing more.